Monkey2Runner

Skills for call centers, Telesales and Phone operators. To be skilled in the art of the telephone you must be able to follow some basic rules. 1 Hear the customer , but dont listen. This is important to remember as you are only doing a job and so the sound of their voice is nothing to be alarmed by. 2 Solve the problem , if it is something you can solve or sell then do that, other wise ignore everything they have to say, its not bad advice but you are in the job to do a job not talk about chit chat. other customers are waiting on hold 3 If you are selling , find out as quickly as possible if the customer wants to buy, don't waste time talking to people who are wasting your time. 4 Phone voice is very important, to practice phone voice hum and pronounciate words that are positive to your job. example "I would LOVE to buy from you!" Or do enthusiastic tones example "wow WOW woo WOO THAT'S a GREAT offer!!" or "my company offers the best service" ex...

Shizer, this week it officially began, The dissertation . So far I'm at the bottom of the mountain with no rope. Thus i am seeing a big steep arduous climb ahead of me. From looking over some sites today Ive seen that my topic is relevant, but I'm just in the phase of plotting the course of action, the monkey don't want to climb the mountain if there is a cable car he can ride in... So i got my topic, from reading some forums, there are allot of angry graduates out there. Grads that are pissed off, due to no employment with their degrees. In the process of writing this, i hope to become fully aware of the state of graduate employment and develop the skills. so that i don't go blindly in to the recruitment phase and am more prepared with skills and ability's than most. The employers are looking for communication skills, Grads are finishing their degrees with lots of theory but no experience of putting it in to practice. This is making them unemployable and unhappy. I...