Call Center Skills
Skills for call centers, Telesales and Phone operators. To be skilled in the art of the telephone you must be able to follow some basic rules. 1 Hear the customer , but dont listen. This is important to remember as you are only doing a job and so the sound of their voice is nothing to be alarmed by. 2 Solve the problem , if it is something you can solve or sell then do that, other wise ignore everything they have to say, its not bad advice but you are in the job to do a job not talk about chit chat. other customers are waiting on hold 3 If you are selling , find out as quickly as possible if the customer wants to buy, don't waste time talking to people who are wasting your time. 4 Phone voice is very important, to practice phone voice hum and pronounciate words that are positive to your job. example "I would LOVE to buy from you!" Or do enthusiastic tones example "wow WOW woo WOO THAT'S a GREAT offer!!" or "my company offers the best service" ex...